Shipping policy

Shipping Policy

Last Updated: September 23, 2026

At Zavelle, we aim to make international shopping simple and accessible.

We currently offer free worldwide shipping on orders placed through zavelle.space.

1. Free Worldwide Shipping

Shipping is free worldwide.

Customers do not need to pay an additional standard shipping charge at checkout for eligible orders.

We currently serve customers in multiple countries and regions, subject to carrier availability and applicable import or delivery restrictions.

2. Estimated Delivery Time

Our standard estimated delivery time is:

7–10 Days

The estimated delivery period may vary depending on the destination, carrier network, customs procedures, local delivery conditions, and other circumstances outside our reasonable control.

The 7–10 day period is therefore an estimated delivery window rather than a guaranteed delivery date.

3. Order Processing

Once your order has been successfully placed, it will be prepared for fulfillment.

After your order has been dispatched, available tracking information may be provided depending on the shipping service used for your order.

4. Tracking Information

Where tracking is available, tracking details may be sent to the email address associated with your order.

Please ensure that your contact and shipping information is accurate when placing your order.

5. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout.

If an order has not yet been dispatched and you notice an error in your shipping information, please contact us as soon as possible.

Email: support@zavelle.space

We will make reasonable efforts to assist, but we cannot guarantee that shipping information can be changed after an order has entered the fulfillment or shipping process.

6. Customs and Import Requirements

International orders may be subject to customs procedures, import requirements, taxes, duties, or other charges imposed by the destination country.

Such requirements are determined by the destination country's authorities and may vary by location.

Customers are responsible for complying with applicable import requirements and, where applicable, paying charges imposed by their local authorities unless otherwise required by law or expressly stated at checkout.

7. Delivery Delays

While we aim to meet the estimated 7–10 day delivery window, delays may occur due to circumstances outside our reasonable control, including:

Customs processing
Weather conditions
Carrier disruptions
Public holidays
Transportation interruptions
Incorrect or incomplete delivery information
Local delivery restrictions
Other unforeseen events

We appreciate your patience if an unexpected delivery delay occurs.

8. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact our customer support team.

Please provide:

Order number
Delivery address
Tracking information, if available
Photos of damaged packaging/products where relevant

We will review the situation and work with the relevant shipping or fulfillment provider where appropriate.

9. Delivery Address

Please carefully review your shipping address before completing your purchase.

Zavelle is not responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer, except where applicable law provides otherwise.