Refund policy

Return & Refund Policy

Last Updated: September 23, 2026

At Zavelle, we want you to feel confident when shopping with us. If your purchase does not work for you, we offer a 30-day free return and refund policy, subject to the conditions below.

Shopify recommends that merchants clearly state the return timeframe, return-shipping responsibility, refund timing, return address/instructions, and customer contact information in their published refund policy.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, please contact our customer support team within the 30-day period.

Email: support@zavelle.space

Returns requested after the 30-day period may not be accepted unless otherwise required by applicable law.

2. Free Returns

Zavelle provides free returns for eligible orders.

Once your return request has been approved, our customer support team will provide you with the appropriate return instructions.

Please do not send an item back before contacting us and receiving return instructions.

3. Return Conditions

To help us process your return efficiently, returned products should generally be:

Unworn or unused
In their original condition
Free from significant stains, damage, odors, or alterations
Returned with original packaging or tags where applicable

We understand that customers may need to inspect or try on a fashion accessory. However, items showing excessive wear, damage, washing, alteration, or misuse may not qualify for a full refund, except where applicable law provides otherwise.

4. Damaged or Incorrect Items

If you receive:

A damaged product
A defective product
The wrong product
An item that differs materially from what you ordered

please contact us as soon as reasonably possible.

Please include:

Your order number
A description of the issue
Clear photographs of the product and packaging when relevant

Our team will review the information and provide instructions for the next step.

5. Refund Process

Once your returned item has been received and reviewed, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the funds to appear in your account may vary depending on your payment provider, bank, card issuer, or financial institution.

6. Full Refunds

Where an eligible return is approved, Zavelle will refund the applicable purchase amount according to the original transaction and applicable law.

If an order qualifies for a refund under this policy, customers will not be charged a return fee by Zavelle.

7. Exchanges

If you would like a different product, color, or style, please contact our support team.

Depending on inventory availability, we may provide exchange instructions or recommend placing a new order and returning the original item for a refund.

8. Non-Returnable Situations

A return may be declined when an item has been significantly damaged after delivery due to misuse, improper care, alteration, or other circumstances outside Zavelle's control, except where applicable consumer law provides otherwise.

9. International Returns

Zavelle serves customers worldwide.

For international customers, return procedures may vary depending on the destination country and applicable regulations. Our customer support team will provide the appropriate instructions for an approved return.